Simply insert your TalkTalk SIM card into your mobile and switch it on.
Activate your service by calling 2883 from your mobile. Our secure automated activation process will ask you a personal question to identify you as the mobile service owner. This is free of charge and should be a quick call.
If you are unable to answer the automated security question, don’t worry, just stay on the line and you will be automatically transferred to Customer Services who will get have you up and running in no time.
You can also activate your mobile service from a landline telephone. Call 0870 087 8751 to speak to an agent. Have your mobile number to hand as you will need this on the call.
Your line rental charge will start on the day you activate your SIM card. Or, 9 days after we dispatch your order, even if it's inactive. We recommend you call us and activate your SIM card as soon as you receive it. If you have not received your mobile or SIM card, please see where is my mobile or SIM order?
Set your phone up for mobile internet and photo messaging. See our simple guide Setting up internet browsing and picture messaging for more information.
Please see our FAQ's below for further information.
If you've purchased a new mobile phone from us your TalkTalk mobile number will be shown on your confirmation email. If you've joined one of our SIM only packages, your mobile number will be printed on your welcome letter and on the back of the SIM pack.
You can also find your mobile number by dialing *#100# on your keypad after inserting your SIM card. Your number will be displayed on the screen.
Your TalkTalk mobile SIM card needs to be active before you can transfer your existing number. Once you have followed the steps above, log in to My Account where you'll see your TalkTalk mobile number. Follow the on-screen instructions to transfer your current mobile number to your TalkTalk SIM card. Please see Port my number - To TalkTalk Mobile for more information.
If you have any problems dialing the automated activation line, simply remove the battery and SIM card, reinstall checking that the SIM is inserted correctly, and dial again.
For SIM only customers, If your phone doesn't work straight away after inserting your SIM, your handset may be locked to another network. Just give your current network provider a call and they'll unlock it for you (usually free of charge).
Please see Contact numbers to unlock your phone.
Alternatively, please call Customer Service from another phone on 0870 087 8751 for further help.