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About cancelling my TalkTalk service

We're sorry you're thinking of leaving us. As a valued customer we don't want to see you go, but whatever your reason for leaving you’ll need to speak to us on the phone to discuss your account and cancellation. Our dedicated team are here to help so please get in touch on the number below:

Call us now


0870 444 1820

or 0203 441 5550

Free from your TalkTalk phone

Calls from non-TalkTalk lines charged at 3ppm plus your phone company's access charge.

If you're thinking of switching to another provider, it's worth knowing all the facts so you can make the right decision for you. TalkTalk customers save on average £94 vs BT so there are plenty of great benefits of being a TalkTalk customer.


The benefits of being a TalkTalk customer:

  1. When we say totally unlimited we mean it – all our packages are 100% totally unlimited without caps or penalties like BT's £5.60 fee for every 5GB over your usage allowance on capped packages.

  2. Pay the same price even if you're out of contract - BT charge up to £144 per year extra for being out of contract

  3. Enjoy free calls to all TalkTalk households – natter away to your heart’s content.

  4. Make international calls that don’t cost the earth – add our International Calls and Global Minutes Boosts.

  5. Save on your precious mobile minutes with our new Talk2Go App.

  6. Choose your favourite TV Boosts - dip in & out of the best movies, entertainment and sports for just a month at a time.

  7. Take the TV you love on the go with TV2Go and get hooked on a new series with Netflix.

  8. Take your pick from some of the best value SIM plans in Britain with TalkTalk Mobile

  9. Get your hands on the latest, superhot smartphones with more data at this price than 02, Vodafone, EE and the rest!

  10. Stay in control of your bills with our simple bill busters

  11. Enjoy 10% off your line rental with our value line rental option.

  12. We’ve got more free calling features like Voicemail and Last Caller Barring than any other provider - saving you £153.60 a year in calling features vs. BT 


Save even more money with TalkTalk

TalkTalk offer some incredibly smart and simple ways to save money, as well as helpful ways to manage your bill so it works for you. Visit our Bill Busters to find out more.


Moving home?

If you're moving home, it couldn't be simpler to take your TalkTalk services with you to your new home. Our quick, easy and hassle-free online home move service will help you arrange everything in a few steps and there's no charge for your move. You'll begin a new 18 month contract at your new home too.

Having speed issues? 

Fibre rocketYou can check the speed of your broadband connection by visiting the service centre using the button below. You'll also find help to troubleshoot any problems and get the best out of your speeds. If you want faster broadband, why not consider upgrading to Fibre? Learn more and check whether it's available for you below.

Test my speed

Check Fibre availability


Having other problems with your service?

If you're leaving us because you think we could do better, please tell us and we'll do everything we can to fix it. Visit How do I make a complaint? for details.


TalkTalk Awards

We're award winning...

In recognition of our promise to always offer better value, we’ve beaten the likes of BT, Virgin Media & Sky to win several awards. We’re now Best Value Broadband, Phone & TV provider as rated by SimplifyDigital, uSwitch Best TV Provider 2015 and Best Value TV Provider in the MoneySuperMarket Broadband Supers 2015. With plenty of exciting plans to make TalkTalk even better, the awards look set to continue!



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