We're sorry you're thinking of leaving us. As a valued customer we don't want to see you go so, whatever your reason for leaving, we'll do everything we can to help you. Our dedicated loyalty team are on hand to discuss your account, bills and any problems you may be having so please get in touch on the number below:
Call us now
0870 444 1820
or 0203 441 5550
Free from your TalkTalk phone
If you're thinking of switching to another provider, it's worth knowing all the facts so you can make the right decision for you. TalkTalk customers save on average £124 vs BT, £255 vs Sky and £300 vs Virgin Media so there are plenty of great benefits of being a TalkTalk customer.
The benefits of being a TalkTalk customer:
Truly unlimited broadband as standard - no penalties like BT's £5.60 fee for every 5GB exceeded.
Pay the same price even if you're out of contract - BT charge up to £11.30 per month for being out of contract.
Free calls to TalkTalk households - You don't get this with any other provider!
- Savings features such as 10% off your line rental and 10% off your bill for paying straight away - Sky and BT don't offer you this.
Exclusive Talk2Go App - make lower cost landline, international and mobile calls.
- More free privacy features than any other provider including Voicemail and Caller Display - BT charge £1.75 per month for each of these services.
- Flexible TV content Boosts so you only pay for what you actually need, unlike Sky who charge £21.50 per month just for basic TV content.
Great Value Boosts - We have the best value Boosts for international, UK and mobile calling to keep your bills low.
- Exclusive TalkTalk Mobile deals - You don't get this with Sky or BT.
My TalkTalk App - Manage your bill from anywhere.
Save even more money with TalkTalk
TalkTalk offer some incredibly smart and simple ways to save money, as well as helpful ways to manage your bill so it works for you. Visit our Bill Busters to find out more.
If you're moving home, it couldn't be simpler to take your TalkTalk services with you to your new home. Our quick, easy and hassle-free online home move service will help you arrange everything in a few steps and there's no charge for your move. You'll begin a new contract at your new home, which will be between 12 months and 24 months depending on your package and if you need new equipment.
Having speed issues?
You can check the speed of your broadband connection by visiting the service centre using the button below. You'll also find help to troubleshoot any problems and get the best out of your speeds. If you want faster broadband, why not consider upgrading to Fibre? Learn more and check whether it's available for you below.
Having other problems with your service?
If you're leaving us because you think we could do better, please tell us and we'll do everything we can to fix it. Visit How do I make a complaint? for details.